Customer Service Representative - Cardiff

Customer Service Representative – Cardiff

Salary: £ 10.42 Per Hour

Full Time: Monday to Friday – 09:00am to 17:00pm

Role Purpose:

As a CSR and as First point of Contact to our client you will be expected, once trained, to understand, support and advise a wide range of customers making enquiries regarding all services through multiple channels of access. You will be responsible for resolving a high level of calls at the initial point of contact.

Responsibilities:

• To provide accurate, meaningful, and consistent advice to customers, ensuring that they understand the action which will be taken.
• To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.
• To work with colleagues within the contact centre and other service areas to the highest levels of first-time call resolution and customer satisfaction.
• To work with current and emerging technology to enhance customer contact services.
• To ensure continuous improvement, initiating, facilitating, and responding to change in a positive manner.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Megan Eastop- Stanley on 07587 327813 or via email Megane@4recruitmentservices.com