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Debt Recovery Assistant - Derby

Job Title: Debt Recovery Assistant - Derby
Contract Type: Temporary
Location: Derby
Salary: £12.37 - 12.37 per hour
REF: PM698374
Contact Name: Parbej Miah
Contact Email:
Job Published: about 1 year ago

Job Description

Debt Recovery Assistant – Derby (Temp Vacancy)

Umbrella Pay Rate: £12.37ph

Full-Time (37 hours)

Job Purpose:

Provide assistance in the invoicing, administration, collection, recovery or write-off of Sundry Debts in Adult Social Care (Residential Care Services).


  • Maintain and update computer and manual records and systems in line with policy, procedures, instructions and standards.
  • Personally deal with internal and external customer enquiries and correspondence regarding Sundry Debts, ensuring that a consistently high quality of service is delivered.
  • Carry out duties associated with the enforcement of sundry debts and in the absence of the Finance Officer(s) undertake duties to ensure continuation of action.
  • Contribute to the development and implementation of the Section’s debt recovery policy and contribute towards ensuring that the Section’s procedure manuals are accurate, up-to-date and complete.
  • Participate in the initial induction, training and guidance of new employees and support staff allocated from time to time 
  • Participate in the introduction, maintenance and development of new systems, including computer based, aimed at securing improvements in service delivery.
  • Participate in the review of procedures, systems and processes as requested.
  • Comply with the Council’s standing orders, financial regulations and departmental instructions.
  • Comply with the Health and Safety regulations.
  • Comply with the Council’s policies on Equalities and Environmental issues.
  • Participate in the Great Performance Conversation Scheme.
  • Auditing the entirety of residential debt, identifying categories and a targeted approach to maintain a schedule of recovery of monies
  • Payment allocation & reconciliation
  • Direct Debit administration and promotion to support payment of charges
  • Invoices and reminder notices reconciliation and despatch                      
  • Set up and monitor instalment plans, ensure follow up action taken for defaulters
  • Continually review overdue accounts & take appropriate debt recovery action including traces
  • Liaison with Debt Collection agencies & Legal services
  • Liaison with appointees or people acting in capacity of attorneys
  • Undertaking of Probate Searches and Estate Searches
  • Assist with the enforcement of debts
  • Process write-offs and debts pending write-off
  • Participate in the preparation of month-end performance reports 
  • Addressing overpaid care home fees, including reconciliation with continuing customer fees
  • Pursuing deferred payment agreements to secure the Council’s interests in customer property, and keeping associated records up-to-date
  • Support the recovery of Continuing Health Care funding with NHS partners
  • Checking that regular benefit payments are being received in respect of cases where the Council is Corporate Appointee
  • Ensuring that GDPR is followed.

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact