Housing Customer Experience Coordinator - Camden

Housing Customer Experience Coordinator – Camden

£29,600 per annum

Permanent – Full Time

Duties/Responsibilities:

• Work as part of a small team to manage the Property Services complaint process and collaborate with colleagues to ensure complaints deadlines are met.
• Manage the complaints tracker.
• Support with the sending out of complaint responses.
• Support with writing complaints to match the corporate style and ensure compliance with Ombudsman guidance.
• Project work as required for complaints and the Ombudsman.
• Call and email customers to discuss complaints.
• Support colleagues to complete outstanding actions from complaints.
• To assist in implementing the strategic benefits in reducing complaints and concerns, embracing the CRM to deliver positive meaningful and measurable customer experiences in Property Services.

To find out more information please contact Billy at Billyf@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.