Housing Options Officer - Tower Hamlets

• To conduct housing options interviews with customers focussing on assessing housing needs, preventing homelessness, and giving good quality advice on the housing choices available so that customers can make informed decisions
• To negotiate and mediate with landlords, parents and other accommodation providers to prevent homelessness and provide practical assistance to help customers remain in their accommodation, including home visits
• To provide good quality advice, information and assistance through face-to-face interviews, home visits, co-location, by telephone and by correspondence within a customer care framework, ensuring all deadlines are met and that customers can make informed decisions about their housing options
• To provide the above through a detailed knowledge of housing legislation and case law in relation to homelessness, children, immigration law, social housing sector landlord and tenant law, and family law including domestic abuse and welfare benefits and rights
• For those clients who wish to pursue an application under homeless legislation, make sufficient enquiries to determine whether a duty is owed and to write good quality and comprehensive s184 decision letters

To find out more information please contact Lacey at Laceyb@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity.