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Independence & Wellbeing Advisor - Suffolk

Job Title: Independence & Wellbeing Advisor - Suffolk
Contract Type: Contract
Location: Suffolk
Salary: Market related
REF: MES/AD/270434
Contact Name: Megan Eastop-Stanley
Contact Email:
Job Published: 23 days ago

Job Description

Independence & Wellbeing Advisor – Suffolk

Salary: £11.39 Per Hour

Full Time: Monday to Friday – 08:30am to 17:00pm

Role Purpose:

We are sourcing for several Independence and Wellbeing Advisors to join a large team of qualified professionals who will support and enable our clients Customer First to fulfil its statutory duties to vulnerable adults, children, and families.

As an Independence and Wellbeing Advisor you will be the first point of contact for social care enquiries relating to Suffolk residents, including adult services, Children and Young People's services and Mental Health referrals. This will include, managing different contact channels (telephone, email, webchat), dealing with a diverse range of individuals with a variety of queries and demands of differing complexity.


Customer First works as a team to support one another, they work together to ensure a high standard of service is achieved. The team has a variety of individuals within the team at differing stages in their careers so they can support career development opportunities.

You will be offered an in-depth training plan, both online and face-to-face. You will be supported by a mentor throughout the start of employment as well as a direct line manager. Team Leaders will be available at all times should you have any questions.

No day will be the same within this role, you will have to demonstrate strong resilience at times, work to strict deadlines and provide a high quality of service. However, this role will also bring career progression, highly rewarding role, helping make a difference and job satisfaction!

Working hours are Monday - Friday 8 – 4:09, 8:36 – 4:45 & 9:15 – 17:24

Once you are successful in becoming a permanent member of the team and you will work directly for our client, and you will receive fantastic benefits like:

  • Performance related annual pay progression, in addition to an annual cost of living pay increase

  • Access to the Local Government Pension Scheme (LGPS)

  • Access to further training, formal qualifications, learning and career progression

  • Access to a health cash plan to help to cover costs such dental, optical, physio etc.

  • An occupational sick pay scheme

  • Tax free bikes through cycle to work scheme

  • Up to 28 days annual leave, plus bank holidays and two paid volunteering days

  • Plus many more

Working as Independence and Wellbeing advisor you will gain valuable experience working with Adult and Community Service / Children and Young People Services, you will have an amazing opportunity to expand on knowledge, shadow other teams plus training sessions. 

We offer:

  • 24 hour one on one specialist consultant based within your geographical area

  • 4Recruitment Services Employee Benefits Programme

  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Megan Eastop- Stanley on 07587 327813 or via email

Apply Now