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Sheltered Scheme Coordinator

Job Title: Sheltered Scheme Coordinator
Contract Type: Contract
Location: Vale of Glamorgan
Salary: Market related
REF: MES/AD/900923
Contact Name: Megan Eastop-Stanley
Contact Email:
Job Published: 10 days ago

Job Description

Sheltered Scheme Coordinator – Vale of Glamorgan

Salary: £ 11.59 Per Hour

Full Time: Monday to Friday – 09:00am to 17:00pm

Role Purpose:

Working with tenants who require support to achieve outcomes that relate to becoming better off financially, healthier, or more independent in the home and community.

Overseeing health and safety at sheltered housing schemes, monitoring the quality of gardening, and cleaning services and reporting communal repairs. The postholder will divide their time between delivering services at a designated scheme and working in other areas on a floating basis.


  • Undertake key responsibilities for a caseload of clients within the sheltered scheme to promote independent living and safety in their homes.
  • Co-ordinate support services from the other agencies, carers, and relatives as necessary within the Sheltered Housing Scheme.
  • To make daily contact with tenants as required, being proactive in checking on their welfare in line with their individual support needs.
  • To ensure the designated scheme is linked to the relevant alarm response system, and to maintain regular liaison with the staff in relation to any tenant, including making referrals for dispersed alarms where required.
  • To respond to emergencies as they occur.
  • To seek, build ad maintain partnerships with external agencies providing services. To utilise services to provide maximum benefit for clients and to use the relationship to promote our client’s sheltered schemes and services.
  • To develop and maintain an up to date and extensive knowledge of service available to the client group and be able to signpost tenants to these services and empower them to make use of them independently.
  • To advocate on behalf of clients where required to ensure that they receive services to which they are entitled.
  • To complete, maintain and review all records for sheltered schemes and all clients to a high standard; including support plans, risk assessments, daily logs, personal files, emergency details, building and fire records and monitoring information (e.g. outcomes monitoring required by the supporting people team).
  • To develop protocols, guidance and procedures for the use of on-site facilities to include the laundry, guest room, fitness suite and any IT or electronic equipment provided for residents use in line with the relevant policies and health and safety legislation.
  • To ensure confidentiality is maintained at all times.
  • To undertake the premise management function for the buildings and services provided to sheltered schemes and take the lead in investigating and resolving issues as and when they occur to ensure that our client provides a high quality and safe environment in it’s sheltered schemes.
  • To be responsible for the security of purpose built schemes and to make tenants aware of the scheme security.
  • To promote and market our clients housing services and schemes including the benefits of downsizing and/or measures that can be  put in place to enable a property to remain safe and accessible for the tenant.
  • To ensure that all tenants of designated properties are offered an assessment of their needs when they become eligible for the service and to repeat this offer periodically to ensure any needs are addressed promptly.

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Megan Eastop- Stanley on 07587 327813 or via email

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