Sovereign Housing Association - Operations Support Coordinator

Sovereign Housing Association - Operations Support Coordinator

£14 per hour – On going contract.

Location - Fleetsbridge, Poole - BH17 7AF

Knowledge and skills:

• Ability to flex and support colleagues during periods of high workload.
• Experience of operating within a fast paced highly regulated environment.
• Ability to propose creative solutions that drive improvement.
• Ability to use multiple systems and understand how they communicate and interact.
• Excellent decision-making skills enable responsive action to ensure the best customer outcome.
• Evidence of excellent customer service achievements in a busy delivery environment
• Excellent oral and written communication and interpersonal skills
• Ability to interpret and use complex data.
• Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes.
• Knowledge of relevant health, safety, and environmental legislation with focus on compliance within all activities undertaken by the teams
• Ability to communicate responsibilities to data users and assure the proper use of data.
• within the Customer Data Domain
• Understanding of data breaches, associated implications and industry standards of preventing/triaging a breach
• High level understanding of safety compliance processes and procedures, and ensuring these are followed at all times to manage risk to customers and Sovereign.
• Ability to impact assess and to understand the difference between ‘major’ and ‘minor’ data
• issues.
• Knowledge of methods to monitor the quality of data and identify issues e.g. reconciliations