Supported Housing Service Manager

4Recruitment Services are seeking a Supported Housing Service Manager  for our client who operates a supported housing project  for the homeless in Guildford Surrey.

The clients  service is comprised of 18 shared properties housing for 68 people. Single homeless with support needs from 18 to 65 year olds, male, female or transgender with complex support needs around substance misuse, mental health, and offending behaviour. They also have properties in Woking, Knaphill, Epsom, Waverley, Dorking and Addlestone.

The Supported Housing Service Manager  will be responsible for providing motivational leadership to empower and engage the team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care & support services.

Working hours are approx. 9:00am to 5:00pm Monday to Friday. 37.5 hours per week. The client will only consider car drivers as you need to visit dispersed properties

DUTIES AND RESPONSIBILITIES INCLUDE:

Leading a service:

• Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customers..
• Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report budget variances to the budget holder.
• Recruit great people for your team, sourcing and engaging relief or agency workers as and when required.
• Devise, plan and deliver a comprehensive induction and continuous development plans for all colleagues.
• Be responsible for cash handling, ordering goods, administration of monthly timesheets, raise and approve invoices through accurate record keeping.
• Actively build positive relationships with all key stakeholders by attending forums, tasks groups and networking events to promote and position Riverside as the preferred provider in the area

Housing and income management:

• Manage and report responsive repairs and liaising with contractors
•  Monitor that welfare checks of customers rooms are being carried out.
• Working in partnership with asset and compliance colleagues to ensure our properties are safely managed.
• Manage empty properties, ensuring that they are referred to asset colleagues for void work and follow void procedure to ensure rooms are ready to let.
• Lead on hearing appeals, serving notice and ending of tenancies as per Riverside policy framework.
• Manage an effective housing allocation and referral pathway into the service, ensuring customers are able to access the service as quickly as possible.
• Manage the rental income for the service by ensuring the team collect rent payments from customers and manage any arrears to minimise any losses
• Deliver a tenancy sustainment and advice service to customers, by maximising their income i.e. claiming correct benefits, ensuring that the team support customers to maintain their tenancy through effective budget management.
  Supporting customer
• Enable customers to move towards self-management of their medication through adherence to medication management procedures.
• Handle complaints and reports of anti-social behaviour transparently, ensuring customers are kept up-to-date with progress and a culture of continuous improvement is embedded.

ESSENTIAL REQUIREMENTS:

• Having a full UK driving licence and having their own car as you need to visit our dispersed properties
• Experience of working within a supported housing environment with a vulnerable and diverse group of customers.
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results .
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services.
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.
• Enhanced DBS

What we offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies , please contact our Team on 0800 988 6307 or email  gpadmin@4recruitmentservices.com.