Advice and Benefits Trainer - Cardiff

Advice and Benefits Trainer – Cardiff

Salary: £ 13.21ph

Full-Time (37 hours)

Job Purpose:

To provide Training/Support and Quality checks of work relating to Advice and Benefits

Accountabilities:

• To assist with the provision of a high quality Advice and Benefits Service
• To provide training relating to Advice and Benefits and any related issues, to individuals and groups.
• To train, support and quality check staff, for Advice and Benefits, where required, ensuring that staff receive appropriate training and support.
• To co-ordinate training for staff, organising the provision of training from other organisations and sections as required.
• To provide quality checking as required for statistical purposes and  for management, Undertake checking in Performance Reviews and Competency issues and report on findings regularly.
• To set clear standards to ensure excellent customer service is achieved, to encourage customer feedback and to ensure that any complaints received are fully addressed and resolved.
• To ensure that a high quality customer service is provided.
• To communicate with customers, Members and other stakeholders and to attend meetings with interested parties as required.
• To be actively involved in any further training undertaken and to achieve Assessor Status if required.
• To assist in the Recruitment, Selection and Induction of staff
• To assist with the preparation of individual training plans and to provide feedback to managers about training needs
• To assist with the testing and development of computer software and to provide training and advice on the proper use of computer systems
• To independently develop and deliver training courses.
• To assist as required with the development and maintenance of procedures and help ensure that staff are kept up to date with legislative and procedural changes.
• To check benefit claims for accuracy and quality as required and to report on findings. Also that Advice and benefit procedures are being followed correctly and report on findings.
• To provide assistance and support to other staff and managers regarding the interpretation of Advice and Benefits legislation and procedures and the correct operation of computer systems.
• To play an active part in the Advice Team, ensuring that good communication is maintained within the team, providing cover for other officers and contributing to the work of the team as a whole.
• 18.  To communicate with customers and other interested parties in writing, by telephone, in office interviews and to visit customers in their homes as required.
• To seek to ensure customer satisfaction, by working to improve customer service, and resolve customer complaints.
• To practically assist in the co-ordination and operation of any Quality systems adopted by the service area.
• To carry out any general office duties as reasonably required including maintaining all necessary records and to providing monitoring information as required.
• To actively support the development of current and emerging technology.
• To assist in the Recruitment, Selection and Induction of staff
• To participate in supporting the principles and practice of equality of opportunity as laid down in the organisation's Equal Opportunities Policy.
• To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts and omissions and to comply with all health and safety legislation as appropriate.
• As a term of your employment you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Max Catherall 020 8514 9176.