Blue Badge Officer - Islington Council
|Job Title:||Blue Badge Officer - Islington Council|
|Salary:||£16.19 - 16.19 per hour|
|Contact Name:||Nanayaw Kyeremeh|
|Job Published:||about 2 years ago|
London Borough of Islington Council - Blue badge officer (Administration Role)
Location: 1 Cottage Road, Islington, London, N7 8TP
Contract: Initial Seven Month Contract to June with possible extension.
Hours: 9:00am to 5:00pm – Monday to Friday – Full Time 35 Hours a Week
Payrate: £16.19 an Hour
Description: What the job entails:
Blue Badge Officers provide a responsive service to residents applying for a Blue Badge disability parking card who either have a physical or neurological disability that impairs their ability to walk.
The main part of the role requires you to assess applications, make sound decisions based on eligibility and evidence, then issue a Blue Badge or to write a detailed response explaining reasons for declining an application.
The Blue Badge team is part of the wider parking services section and must deal with correspondence, appeals, parking permits, telephone calls, refunds and complaints on a daily basis.
This is a very busy team and requires a person who can work at a fast pace, on their own initiative, adapt and learn how to use new systems as well as respond to complex issues.
The successful candidate will be expected to:
To have knowledge of the Blue Badge scheme and of medical conditions, difficulties that impact a person’s ability to walk.
Have working knowledge on use of IT systems and programs designed for data entry, letter writing and permit processing.
Ability to make sound decisions on eligibility to a Blue Badge as well as appeals.
Experience of dealing with incoming and outbound correspondence, managing databases, records and creating detailed written responses.
Ability to take calls from the public to answer queries and challenges to decision’s and complaints.
To provide the highest level of customer care for a team dealing with all aspects for parking services including complex and contentious cases
Have a current Enhanced DBS disclosure
The candidate we need must be an excellent communicator, ideally with previous Blue Badge processing experience and worked in a role that has helped them gain knowledge of mobility issues.
You will have an eye for detail along with experience of working with computerised systems.
Due to the pandemic, training and support will be provided via Microsoft Teams and in person. On completing training, it would be expected that the candidate will be based at home with infrequent limited requirements to travel to the office based in N7.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email firstname.lastname@example.org
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