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Communications & Response Officer - Redbridge

Job Title: Communications & Response Officer - Redbridge
Contract Type: Temporary
Location: Redbridge
Industry:
Salary: £13.39 - 13.39 per hour
REF: PM478067
Contact Name: Parbej Miah
Contact Email: enquiries@4recruitmentservices.com
Job Published: 8 days ago

Job Description

Communications Centre & Visiting & Response Officer – Redbridge (Temp Vacancy)

Umbrella Rate: £13.39ph

Full-Time (37 hours)

Job Purpose:

To be responsible for the day-to-day service delivery of the Lifeline and Telecare service to vulnerable clients. The service operates 24 hours a day 365 days a year, staff currently work 8 hour shifts on rota but this pattern is subject to change.  This requires responding to Community Alarm calls and Out of Hours service requests to the Council Lifeline call centre, as well as the response,  installation and programming of Lifelines and Telecare equipment.

The role consists of working early, late and night shifts, including working weekends and bank holidays, as part of a shift rota.

Accountabilities:

  • To be responsible for receiving and co-ordinating the response to Out of Hours service requests.
  • To attend, when necessary, to customers’ homes and Sheltered Housing Units throughout the Borough when the Resident/Mobile Warden is off duty or unavailable.
  • Rendering first aid and using a Defibrillator when necessary to preserve life.
  • Liaising with 999 services both in the Lifeline line control centre and on scene in customer’s homes.
  • To ensure appropriate steps are taken to protect data integrity to comply with IT security policy and the data Protection Act.
  • To ensure that the Council’s statutory obligations are met in accordance with Council policy and ensure that the aims and objectives of the Team are met by the effective and efficient implementation of agreed policies and strategies in accordance with the Service Plan.
  • To assess clients’ needs and urgency of situation and to respond appropriately to all calls.
  • To accurately input and update all client details and emergency information on computer database and to maintain document records
  • To clean, programme and test alarm equipment and ensure it is in good working order for future clients
  • To periodically test and operate disaster recovery systems.
  • To maintain Health and Safety and welfare within the work environment to ensure the safety to staff, customers and others.
  • To evaluate all calls as first point of contact, follow procedures and taking appropriate action on all calls answered.
  • To respond to Out of Hours service requests and to co-ordinate the response in line with written procedures and guidelines, including arranging the attendance by emergency contractors.
  • To manage and co-ordinate emergency response to Sheltered Housing Units when the Warden is off duty, including maintaining contact with and giving advice and support to Resident/Mobile Wardens and attending where appropriate with the emergency services or contractors.
  • In the event of a major incident to activate the Redbridge Major Incident Plan by contacting the appropriate managers, staff, agencies and contractors and providing initial call-out.
  • To actively promote the service by designing promotional material and providing demonstrations or presentations at internal events and public meetings.
  • To ensure the delivery of flexible customer focused services in accordance with performance targets.
  • To comply with quality procedures.
  • To provide response in unusual emergency situations, not covered by procedures.
  • No financial responsibility
  • The above-mentioned duties are neither exclusive nor exhaustive.  From time to time you may be required to undertake responsibilities outside the normal remit of your Job Description as required by the line manager, and are broadly within your grading level and competence. 
  • To ensure appropriate steps are taken to protect data integrity to comply with IT security policy and the data Protection Act.
  • To ensure that the Council’s statutory obligations are met in accordance with Council policy and ensure that the aims and objectives of the Team are met by the effective and efficient implementation of agreed policies and strategies in accordance with the Service Plan.

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Parbej Miah 020 8514 9117.

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