COVID 19 Responder - Barnsley Metropolitan Council

Barnsley Metropolitan Borough Council - COVID 19 Responder

Location: Beevor Court Building 1, Barnsley, South Yorkshire, S70 2JL

Contract: Initial One-month contract with possible extensions.

Hours: 2:00pm to 10:30pm – 4 Days a Week – 28 hours a Week

Payrate: £10.41 an Hour

Description:

To communicate with the public about the key COVID-19 messages, contacting people who need support locally and to respond accurately and professionally to a range of COVID-19 related duties,

including customer enquiries received through the telephone, supporting the governments track and trace programme, and enforcement.

Responsibilities:

Respond to customer enquiries (some of which may be upsetting) received through multiple access channels including, telephony, face to face, e-mail, web chat and social media,

in accordance with the Council’s Digital First principles, standards of professional conduct and taking into account any safeguarding issues.

To analyse and interpret information given by the customer accurately and make appropriate decisions from a range of options.

To be aware of and abide by key areas of legislation and maintain awareness of policies and procedures which impact on how the service is delivered.

Liaise with internal and external stakeholders including managers, employees, Elected Members and members of the public, ensuring information and communication links are maintained.

To take a one Council approach, listening carefully, speaking positively and ensuring the customer receives an efficient, friendly, courteous and helpful experience.

To handle complaints and difficult or aggressive customers in a calm and professional manner, ensuring a customer focussed service, demonstrating initiative, diplomacy and resilience in a demanding environment.

Undertake duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests, ensuring key performance indicators are achieved.

Promote, support and encourage customer independence through the use of self-service channels e.g. via the internet.

Support licenced premises visits, advising local venues on how to operate safely and adhere to Government legislation

Assist the Local Authority Track and Trace team in advising and supporting residents who have tested positive for COVID-19

Input, check and maintain electronic data and files across a range of systems, ensuring information is accurately and appropriately stored.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com