Customer Service Officer - Southampton

Customer Service Officer - Southampton

Salary: £ 10.41 Per Hour

Full Time (37 hours per week)

Role Purpose:

• To provide excellent customer service across a range of channels (telephone, face to face and digital), ensuring that customer experiences are easy, effective, and convenient.
• To handle a range of customer enquiries and service requests, providing information, resolving issues, and dealing with varied transactions.
• To provide the best possible first impression of the council, being professional and positive, maintaining ownership of customer enquiries and ensuring they are kept up to date.

Responsibilities:

• To be the first point of contact for the customer, and to effectively deal with a range of enquiries and service requests
• To take a customer focused approach to all enquiries, resolving them at first point of contact where possible, or referring them to the correct specialists where this is required
• To use listening and questioning skills to fully understand customer needs and ensure that an appropriate response is provided
• To take personal responsibility for resolving queries proactively and quickly, progressing and chasing as needed on behalf of the customer
• To make a positive impression on each and every customer, having a helpful, friendly, efficient and sensitive approach
• To use IT systems to record and manage enquiries, and to update these with accurate and detailed information 
• To be flexible and sensitive to the diverse needs of our customers when providing information and dealing with service requests
• To pass relevant customer feedback to service areas or managers
• To encourage customers to use self-service and digital channels where appropriate
• To contribute towards a digital first culture, ensuring it is the first choice for most of our customers to help create effective channel shift.
• To work flexibly and effectively as part of a team, including providing operational cover when necessary.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Amber Debens 0208 514 9148