Customer Services Advisor - Woolwich

Customer Services Advisor – Woolwich (Temp Vacancy)

Umbrella Pay Rate: £12.37ph

Full-Time (37 hours)

Job Purpose:

• Knowledge of working in a Contact Centre environment, responding to telephone calls from customers.  A knowledge of housing repairs background would be preferable, but not essential as training is provided.
• Computer literate with the ability to work unsupervised if required.
• Customer service skills essential.
• Passion and commitment to delivering professional high quality customer service
• Ability to communicate appropriately and effectively with clarity both orally and in writing.
• Able and willing to be flexible and responsive in relation to working times, patterns and locations as driven by customer demand and service need
• Ability to work with minimal supervision and on own initiative with consistent accuracy and attention to detail
• Ability to deal with distressed, irate and aggressive members of the public in a sympathetic and tactful manner.
• A knowledge of the services provided by the Council and a broad understanding of current issues

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact  parbejm@4recruitmentservices.com