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Duty Careline Officer - Hammersmith & Fulham

Job Title: Duty Careline Officer - Hammersmith & Fulham
Contract Type: Temporary
Location: Hammersmith & Fulham
Salary: £20.22 - 20.22 per hour
Contact Name: Amber Debens
Contact Email:
Job Published: about 1 year ago

Job Description

Duty Careline Officer - Hammersmith & Fulham

Pay Rates:  £20.22 PH

Role Purpose:

  • To provide an emergency visiting and call handling support service for the H&F Careline service which operates 24/7.
  • To be responsible for the operation of the LBH&F Careline &
  • Emergency Control Room during core operational hours, although maybe required to work   outside office hours

Role Duties:

  • To respond to all telephone & alarm calls, providing a link between the caller and appropriate services by assessing the nature of emergency calls, prioritising level of urgency and responding accordingly.
  • To visit service users where necessary, driving to the property, identifying the extent of practical and emotional support required and contacting and liaising with other emergency services, agencies, next of kin etc., as appropriate
  • To be responsible for maintaining an accurate computerised record of all calls and requests for assistance from internal and external Departments and agencies and to assess such requests and liaise with the appropriate personnel.
  • To install telecare alarms and equipment
  • To respond accordingly to all housing/repair issues for all Sheltered Housing, Housing Associations and Trust tenants, by calling the appropriate service

For more information on this position, please get in contact with Billy –

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.