Executive Support Officer - West Lancashire Council
|Job Title:||Executive Support Officer - West Lancashire Council|
|Salary:||£11.82 - 11.82 per hour|
|Contact Name:||Nanayaw Kyeremeh|
|Job Published:||4 months ago|
West Lancashire Borough Council - Executive Support Officer
Location: Councils Main Offices, Ormskirk, L39 2DF
Contract: Initial Two Month Contract with Possible Further Extension.
Hours: Monday to Friday 9:00am to 5:00pm
Payrate: £11.82 an Hour
To provide a highly professional, flexible and resilient business support service to Directors and Heads of Service within the Council, supporting service delivery, process improvements and change
To provide efficient and effective administration services as directed and maintain management information systems relating to the services being supported.
Main activities & Responsibilities:
To provide a highly effective, efficient and confidential administrative support service to the Senior Management team including, correspondence, reports, mail, diaries, appointments and minute taking.
To administer a range of management information systems, including correspondence, data protection, training development records, complaints.
To liaise and consult with Senior Managers, Service Managers, Elected Members and staff within teams to ensure service-related queries/issues are dealt with in an efficient and effective manner
To be a first point of contact in relation to queries from Elected Members, Directors, senior officers, and others to ensure that these queries are dealt with effectively and in a professional manner.
To respond to telephone, written and electronically delivered queries, co ordinating patch problems, and ensuring that the appropriate information and advice is provided.
To support the team(s)/ service(s) assigned to with the utmost professionalism and positivity, with a willingness to learn new processes and systems
To ensure the accurate maintenance of designated management information and control systems, including the processing of information relating to health and safety and timesheets.
To liaise with external agencies and other service providers within the Council as necessary
When required, to process purchase orders / invoices / recharges promptly and in accordance with any Council contractual requirements.
To collate data as directed, ensuring the accurate input and maintenance of designated management information systems
To ensure that customer care standards are maintained to the highest level and complaints and grievances are dealt with in a courteous and sympathetic way.
To ensure al targets and milestones are kept up to date on the Pentana Performance Management System.
To provide written reports and statistical information in an agreed format
To organise and coordinate internal and external meetings, including booking facilities, refreshments/hospitality, assisting admin support to civic events and preparing agendas and any additional supporting information.
To assist in working towards service performance indicators as stated within the service performance plan
To have due regard for confidentiality at all times.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email email@example.com
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