Executive Support Officer - West Lancashire Council

West Lancashire Borough Council - Executive Support Officer

Location: Councils Main Offices, Ormskirk, L39 2DF

Contract: Initial Two Month Contract with Possible Further Extension.

Hours: Monday to Friday 9:00am to 5:00pm

Payrate: £11.82 an Hour

Description:

To provide a highly professional, flexible and resilient business support service to Directors and Heads of Service within the Council, supporting service delivery, process improvements and change

To provide efficient and effective administration services as directed and maintain management information systems relating to the services being supported.

Main activities & Responsibilities:

To provide a highly effective, efficient and confidential administrative support service to the Senior Management team including, correspondence, reports, mail, diaries, appointments and minute taking.

To administer a range of management information systems, including correspondence, data protection, training development records, complaints.

To liaise and consult with Senior Managers, Service Managers, Elected Members and staff within teams to ensure service-related queries/issues are dealt with in an efficient and effective manner

To be a first point of contact in relation to queries from Elected Members, Directors, senior officers, and others to ensure that these queries are dealt with effectively and in a professional manner.

To respond to telephone, written and electronically delivered queries, co ordinating patch problems, and ensuring that the appropriate information and advice is provided. 

To support the team(s)/ service(s) assigned to with the utmost professionalism and positivity, with a willingness to learn new processes and systems

To ensure the accurate maintenance of designated management information and control systems, including the processing of information relating to health and safety and timesheets.

To liaise with external agencies and other service providers within the Council as necessary 

When required, to process purchase orders / invoices / recharges promptly and in accordance with any Council contractual requirements.

To collate data as directed, ensuring the accurate input and maintenance of designated management information systems

To ensure that customer care standards are maintained to the highest level and complaints and grievances are dealt with in a courteous and sympathetic way.

To ensure al targets and milestones are kept up to date on the Pentana Performance Management System.

To provide written reports and statistical information in an agreed format

To organise and coordinate internal and external meetings, including booking facilities, refreshments/hospitality, assisting admin support to civic events and preparing agendas and any additional supporting information.

To assist in working towards service performance indicators as stated within the service performance plan 

To have due regard for confidentiality at all times.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com