Facilities Helpdesk Administrator
£30,000 per year
temp to fixed term
working hours: 8.00 - 17.00
Monday to Friday
Our client is recognised as one of the leading Facilities, Energy, M&E Engineering and project management providers. With an impressive portfolio , due to continuous demands for their expertise, we are currently recruiting for Helpdesk Administrator. This role will be client facing , the individual must have excellent communication skills, both verbal and written; be a good team player and also able to demonstrate reliability, flexibility and initiative. The candidate must also have the ability to work under pressure to tight deadlines and be able to adapt to ever changing client and market requirements.
Applicants must have over 4 years' experience in a similar role
MAIN DUTIES AND RESPONSIBILITIES
Log all incoming calls/emails for the Helpdesk
Allocate tasks to the site team with regular review with the Contract Manager
Produce the out of hours rotas
Track site team leave
Produce the PPM report and planner on the concept system
Control the communication with subcontractors regarding planning the period visits
Control the call outs to subcontractors
Logging timesheets and expenses and raising Material and Comprehensive Purchase Orders.
Essential - A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
Essential - Good PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level.
Desirable - PowerPoint and Access.
Essential - Experience in a similar role.
Desirable - Previous experience of a customer-facing role would be an advantage.
Must demonstrate a strong sense of customer focus.
Excellent verbal, and good basic standard of written, communication skills.
Self-motivated and systematic.
Results/ task orientated, attention to detail and accuracy.
Excellent time management and organisational skills.
Commitment to continuous improvement.
Ability to work as part of a team, as well as independently.