Helpdesk Administrator

Job Title: Helpdesk Administrator

Salary: Up to £24,000

Location: RG2 6GF

Shift: Monday to Friday, 8am till 5pm – (37 Hours per week).

Duties may include but are not limited to:

Maintain the Helpdesk function with the timely answering of all telephone, email and in person enquiries.

To Ensure that all urgent faults are escalated accordingly.

To Pass third party faults through to relevant person(s) or sub-contractors to Follow up on all reactive calls logged before they become overdue to Collate daily/Weekly/Monthly statistics

Requirements:

Must  possess 2 years’ experience within a similar role

Recruitment is done in line with safe recruitment practices. 4RS is an equal opportunities employer.

If interested, please submit an updated CV for consideration