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Housing Needs Officer - Slough Borough Council

Job Title: Housing Needs Officer - Slough Borough Council
Contract Type: Permanent
Location: Slough, Berkshire
Salary: £16 - £18 per hour
Start Date: ASAP
REF: QSW|HNO|0703_1520423405
Contact Name: Billy Fagg
Contact Email:
Job Published: 9 months ago

Job Description

  1. Deliver a comprehensive, customer focussed and high quality housing needs service, liaising with other sections, departments and agencies internally and externally in relation to housing or homelessness issues on behalf of home seekers

  1. Working proactively using initiative and knowledge to apply appropriate options to tackle housing need ensuring that the council's resources, including financial resources, are appropriately used according to the needs of the home seeker, enabling them to achieve sustainable and affordable solutions to their housing needs.

  1. Provide good quality housing advice to all, including, public, tenants, licensees, landlords and homeseekers regarding their legal rights and available options related to their housing using a holistic approach. This will include analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration and benefit legislation.

  1. Identify and respond proactively to every home seeker who may be at risk of homelessness and find the most effective means to prevent and tackle homelessness, fulfilling the Council's duties under housing, homelessness, and any other relevant legislation.

  1. Deliver services within statutory and individual agreed targets to meet performance indicators and respond positively to all enquiries in accordance with service standards

  1. To take a lead on a particular topic and/or liaison with a partner department or agency as directed by the Housing Needs Manager or Team Leader. Ensure that colleagues are briefed on relevant issues relating to the topic/liaison.

  1. To ensure every registered home seeker receives confirmation of their housing opportunities and are assisted in making informed choices

  1. Identify and provide positive, effective and often complex legal and housing advice, and information to home seekers about their rights and options, in compliance with the Landlords & Tenants Act, Protection from Eviction Act, Housing and Homelessness Acts, and other related legislation. This will include immigration and benefits legislation.

  1. Carry out home visits to assess accuracy of homelessness applications and take a proactive approach to tackle housing needs and homelessness; dealing with a range of circumstances many of which will be complex and detailed.

  1. To maintain accurate, written and computerised records, reports and other monitoring information, as required, and to keep adequate management information database for legal requirements.

  1. To maintain clear referral processes with other agencies for additional specialist advice/support needs.

  1. Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan, attend meetings, participate in working groups and any other duties commensurate with the level of the post.