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Housing Officer - Northampton

Job Title: Housing Officer - Northampton
Contract Type: Temporary
Location: Northampton
Industry:
Salary: £16 per hour
REF: PM637518
Contact Name: Parbej Miah
Contact Email: enquiries@4recruitmentservices.com
Job Published: 26 days ago

Job Description

Housing Officer – Northampton (Temp Vacancy)

Umbrella Pay Rate: £16.00ph

Full-Time (37 hours)

Job Purpose:

  • To act as primary officer for every tenant on the patch, undertaking daily contact with tenants and their representatives concerning any aspect of Housing management and conditions of tenancy, including property inspections, new tenant visits, minimising arrears levels.
  • Ensure that by investigation, negotiation and enforcement that tenants comply with their conditions of tenancy, particularly with regard to nuisance and anti –social behaviour. Assist in the collection of witness statements and evidence for cases referred to the Tenancy Enforcement Officer.
  • To protect the revenue and expenditure stream whilst taking appropriate actions aimed at ensuring tenancy sustainment.
  • Ensure all computerised and manual recording systems are updated and maintained on an accurate and timely basis, and that all service requests are responded to within the prescribed timescales.
  • To undertake regular inspections of communal areas, garage sites and other open spaces.
  • Assist the Tenant Participation team in the development and support of resident associations and where necessary attend meetings of groups.
  • Develop and maintain effective relationships with other officers, outside agencies and tenants to ensure that a high quality tenancy management service is delivered.
  • To provide as required written reports in relation to issues and events related to the patch.
  • Provide cover for other Housing Officers and staff in their absence.
  • To undertake any other duties commensurate with the position as designated by the line manager.

Accountabilities:

  • To implement and positively promote equal opportunities in service delivery and employment practices.
  • To take due responsibility and set an example for the health and safety of yourself and other individuals.
  • To undertake training and attend meetings as required and directed by your line manager.
  • To ensure compliance with Northampton Partnership Homes’ Equality & Diversity policy at all times.
  • To take responsibility for managing, monitoring and reducing risk within Northampton Partnership Homes.
  • To be committed to delivering a service that is value for money.

Knowledge, Skills & Experience:

  • Basic knowledge of Housing law
  • Awareness of Current Housing issues
  • Good literacy and numeracy levels
  • Dealing with Customers in one to one situations
  • Responding to customer enquiries by telephone
  • Ability to prioritise work load
  • IT Literate/good keyboard skills
  • Good written and verbal communication
  • Ability to interpret /implement policy, procedure and legislation
  • Full Driving Licence
  • Good written and verbal communications
  • Performance Minded
  • Willingness to undertake relevant Training
  • Communicates effective at all levels in a clear, concise and open manner.
  • Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers
  • Committed to working with team and partners to achieve common goals and ensure performance at highest level.
  • Takes responsibility for own actions, set high standards for personal performance and shows determination to meet goals

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Parbej Miah 07435336299.

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