Housing Solutions officer - Manchester

Housing Solutions officer – Manchester

Location: Level 4 Town Hall Extension, Albert Square, Manchester, M2 5DB

Contract:  initial 3 -month contract with possible further extension

Hours: 37 hours per week

Pay: £14.67 per hour (depending on experience)

Job purpose:

The role involves carrying the statutory duties placed on the Local Authority under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act. Officers will interview customers who require assistance with their housing issues, carry out in depth investigations regarding their circumstances, complete complex legal assessments, and detailed investigations into the circumstances of customers. Compile detailed personal housing plans which need to be reviewed regularly and updated when necessary. Produce written legal decisions which must contain all the relevant information and the reasons why the decision has been made. It is essential that these officers have an excellent understanding of the law in this area as well as being able to deal with the demands of a busy service with applicants who can often have complex problem and be difficult to deal with. You will ensure the provision of a high quality, customer-centred service that ensures the well-being of customers is protected. This will be based on an understanding of the causes and impacts of homelessness. You must be able to deal with demands of the service and have resilience in dealing with customers who can have complex needs. They must be able to have strength-based conversations and set out what the customer can expect the Housing Solutions Service to assist them with providing realistic housing options and giving personal tailored advice. You must have good negotiation skills and be able to converse with a wide range of people. Have the ability to Work as part of a team but also work on their own initiative.

The primary purpose of the role is to:

The Housing Solutions Service deals with over 10000 customers per year and delivers a holistic, person-centred approach to those who require advice and assistance regarding their housing issues. The team is also responsible for carrying out the statutory duties that are placed on Local authorities as set out in Part VII of the Housing Act 1996 as amended by the homelessness reduction act. The focus for the team is to prevent homelessness occurring and provide alternatives to accessing temporary accommodation.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Deanna Clarke on 020 8514 9152 or Email DeannaC@4recruitmentservices.com