IT Support Officer - Worcestershire County Council
|Job Title:||IT Support Officer - Worcestershire County Council|
|Salary:||£12.60 - 12.60 per hour|
|Contact Name:||Nanayaw Kyeremeh|
|Job Published:||24 days ago|
Worcestershire County Council – IT Support Officer
Location: Worcester – WR5 2NP
Hours: Full time
To provide comprehensive advanced professional IT support to customers.
To ensure that calls for support are dealt with promptly and queries resolved
To resolve complex IT problems and progress with other IT departments as necessary
To provide excellent service to all customers
Responsibilities, duties and task:
To provide advanced technical support to customers for all PC hardware, software and associated peripherals.
To solve complex IT problems with minimal supervision
To log support calls and document their outcome to facilitate their resolution. To identify and promote best practice guidance for IT users and Support Assistants and Trainees
To redirect or escalate support requests to the appropriate member of the IT Support Centre or other teams in IBS.
To pro-actively provide information to customers on the progress of outstanding support calls.
To provide professional advice to users and 1:1 support and training
To ensure that information on calls records is kept up to date and messages are passed on and feedback received promptly.
To install and configure operating systems to agreed standards under the direction of the Team Leader.
To install and configure software to agreed standards under the direction of the Team Leader.
To deploy and maintain PCs and peripherals to agreed standards under the direction of the Team Leader, by performing upgrades, new installations and carrying out both routine and complex procedures.
To coach, train and Support Trainees and Assistants so they can develop their skills and knowledge with respect to front-line support.
To undertake complex projects of a level commensurate with the responsibility of the post, as designated by the Team leader.
To assist in the compilation and maintenance of an accurate inventory of hardware and software.
To assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to customers.
To liaise with colleagues in all Directorate Support and IBS teams to ensure quality of service for all customers, identifying and assessing areas for improvement and recommending changes.
To provide at all times a professional, courteous and rapid response to individual customers. To deal effectively and tactfully with customer complaints
To undertake such other work as may be assigned which is consistent with the nature of the job and its level of responsibility.
To develop and maintain active and progressive working relationships with all members of IBS.
To establish and maintain effective working relationships within and outside local government organisations
To conform to County Council standards and guidelines with respect to information systems and storage/access of personal and sensitive data.
To provide the service in a timely manner which will involve some working out of core hours and at weekends
- 24 hour one on one specialist social work consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email: firstname.lastname@example.org
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