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Journey Coach

Job Title: Journey Coach
Contract Type: Contract
Location: Ashford
Salary: £11.24 - 11.24 per hour
Contact Name: Madison Yuill
Contact Email:
Job Published: 12 days ago

Job Description

JOB TITLE:  Journey Coach

LOCATION:  Ashford, Kent

PLACEMENT: ASAP, from 37 hours  per week

PAY RATE: from £11.24 per hour

4Recruitment Services are seeking to recruit a Journey Coach for our client, a Supported Housing Scheme based in Ashford, Kent.

The Journey Coach is responsible for the delivery of individual, positive outcome focused support packages to clients supported schemes and Floating Support and ensuring that the support service promotes empowerment and independence.

The emphasis will be on using coaching methods to empower clients on their journey.

It is imperative to work as part of a staff team committed to “best practice” in the social housing field working proactively with clients in achieving their personalised support outcomes.

The team approach with cover the services in the Kent Homeless Connect pathway within a district and will include pre-tenancy relationship building with potential clients referred from the outreach team, accommodated clients and those referred in to the floating support service.

Please note this role will involve shift work, including some weekends (weekends includes lone working). It will be a mixture of shifts; early shifts will be 07:00 – 15:00 and late shifts will be 14:00 – 22:00


  • Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues.
  • Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits. Knowledge of ‘best practice’ in both crisis intervention and planned support working. Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs using a strengths-based approach. Ensuring clients have access to relevant external support services.
  • Working with clients to agree and set goals and actions.
  • Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions.
  • Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible.
  • Maintaining accurate and timely records of all activities including the maintenance of a support planning database.
  • Providing practical support and information to clients when entering the service and throughout their involvement with the service, e.g., assisting clients in the completion of occupancy agreements and welfare benefit claims.
  • Report repairs and maintenance needs on behalf of the client following agreed procedures.
  • Promote and encourage a high level of client involvement, consultation, and communication.
  • Working as part of a multidisciplinary staff team and meeting the requirements of a rota system, ensuring support is available across all schemes in the cluster.
  • Actively involved in team meetings and attend regular supervisions.
  • Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
  • Working in line with other key agencies, both in statutory and voluntary sectors.
  • Attending appropriate training and development opportunities as required.
  • Constantly review work outputs, setting improvement targets and appraising individual performance.
  • Participate in the work of the Divisional team, encouraging innovation.
  • Undertake personal development and training as necessary to keep up to date with legal, political, financial, and other developments in the fields of housing and customer service.
  • To ensure compliance with the client’s safeguarding policies and procedures in every aspect of service delivery.


  • ·         Experience of working with vulnerable client groups in particular homelessness/mental health/addiction
  • ·         Experience of delivering structured support in either housing or social care.
  • ·         Enhanced DBS check
  • ·         An understanding of Psychologically Informed Environments (PIE’s); Trauma-informed Care (TIC) & A strength-based approach to supporting vulnerable people would be desirable

A full job description is available upon request.

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies , please contact our Team on 0800 988 6307 or email

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