Liverpool - HR(People) Advisor

Liverpool – HR(People) Advisor  

Location: 2 Estuary Boulevard, Estuary Commerce Business Park, Liverpool, L24 8RF.

Contract: Initial three-month contract with further extensions

Hours: Full Time – Monday to Friday

Payrate: £13.50 an hour

Description:

Back-office HR shared service centre – generic HR experience, payroll experience would be great – contracts work, working as part of advice centre,

responding to queries, contact centre – mixture of phone & inbox/emails

All remote working – occasional requirements to attend the office

Job Purpose

Provide first line support to colleagues and managers on all areas of the employee lifecycle including recruitment and on-boarding, performance management learning and development,

payroll and system administration, including advising on people policy and processes, providing a ‘once and done’ resolution to queries or escalating where appropriate.

Drive the adoption to self- service tools providing guidance to enable mangers to self-serve, increasing service capability through coaching and guidance to service users.

Process transactions and produce accurate and timely documentation (letters, references, contracts, learning material etc.) across the employee life cycle within agreed service levels and performance standard

Accountabilities

Provide first line advice and support to colleagues, managers and third parties on all aspects of the employee lifecycle providing a ‘once and done’ resolution to queries or escalating where appropriate.

Increase self service capability through the provision of regular coaching and guidance of policies, processes and systems.

Provide administrative and transactional support across the employee life cycle e.g. recruitment, on-boarding, learning and development and payroll, ensuring service level agreements (SLAs) and performance standards are maintained.

Escalate complex queries via the agreed channels to ensure effective resolution.in line with agreed ways of working and service standards.

Build collaborative and effective working relationships with colleagues and third parties providing a seamless ‘customer first’ delivery approach, sharing feedback to improve ways of working across the end-to-end service proposition.

Record all calls and queries to enable ongoing management, reporting and tracking of queries, including the scanning of documents to employee records.

Ensure service level agreements are adhered to, escalating risks to service performance and compliance through agreed risk management procedures.

Process and maintain People Services collateral, including letters, procedures and toolkits, ensuring alignment to the overall People Strategy and business needs.

Ensure the integrity and quality of data input, identifying and addressing data quality issues to maintain data integrity standards and compliance with regulatory and statutory legislation.

Plan and prioritise work, check own work and that of others as required for completeness and accuracy.

Provide accurate and timely people data or information as required to address customer queries and for review by others to support decision making.

Maintain knowledge of regulatory, legal and systems knowledge to maintain competence in role. Support and promote compliance with those requirements within the wider team and the business.

Actively contribute to the continuous improvement of People Services processes, systems, procedures and change projects.

Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.

Ensure that all information security requirements, including data protection, are met in accordance with the Group’s policy, procedures and statutory requirements.

Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com