London Borough of Havering - Business Support Officer

London Borough of Havering - Business Support Officer

Mercury House, Mercury Gardens, Romford, Essex, RM1 3RX

Umbrella: £13.00ph – On going contract

Hours Per Week :             36.00

Start Time :                         09:00

End Time :                           17:30

"Business Support Officer Adult Social Care To be able to work in a fast pace multi matrix management team - To be able to show flexibility and switch from one task to the other whilst prioritising your workload - Have experience in completing a variety of administrative tasks - To provide excellent customer service - To be confident with IT applications such as MS Word and MS Excel - Have experience with inputting data on various CMS data bases - Be solution focused

The primary purpose of this role is to provide a reliable, high quality administrative and support service to Adult Social Care. The key objectives are:

• Contribute to the development of the Business Support Team ‘service offer’ helping

to professionalise and future-proof administrative and support services by participating

in task-finish working groups.

• Identifying any potential issues with administrative processes and escalating to Team

Leaders.

• Assessing any service complaints received and escalating to a Team Leader

where appropriate.

• Promoting the “Self-Serve” ethos across departments.

• Responsible for owning and proactively managing and prioritising tasks to a

successful conclusion.

• Sharing learning and best practice with peer groups as appropriate.

• Providing high quality, consistent, efficient, and effective support services within

agreed timescales.

• Supporting different front-line teams and projects simultaneously.

• Providing high level specialist minute-taking support to all service areas across adult Social Care.