Marie Curie - Co-ordinator(Fast Track Team)

Marie Curie - Co-ordinator (Fast Track Team)

Location: Newcastle Hospice, Newcastle, NE4 6SS.

Contract: Initially looking for 12-week placements with the potential for extension.

Hours: Working hours are variable across 7 days working between 8 am and 10 pm Shift patterns are:

8.00 am to 15.30 pm

12 noon to 19.30 pm

1430 pm to 2200pm

Payrate: £8.91 an Hour

Description:

We are looking for co-ordinators to provide patient centred approaches to referral management and allocation of staff across the North East. 

We are looking for experienced call handlers who ideally understand the needs of complex patients. 

This is a busy environment utilising a number of systems and dealing with inbound outbound calls.

Main duties will include:

Demonstrate knowledge and understanding of MC services.

Demonstrate respect for patient and carer autonomy, beliefs and values and maintain patient confidentiality and dignity.

Ensure that all administrative activities are adhered to with particular attention to timeframes and deadlines.

Attend and contribute constructively in planned team meetings.

Ensure all targets are met, standards and protocols are maintained.

Contribute to and undertake delegated activities during any change process.

Contribute to development of training programmes via coaching and training needs analysis.

Liaise via the telephone with NHS and Marie Curie colleagues, providing and receiving both routine and complex information exercising professional judgement,

sensitivity, confidentiality, support and non-clinical advice when dealing with distressing and emotional situations.

Provide nonclinical information to patients, relatives and other healthcare workers on an ad-hoc basis

Answer telephone enquiries from the general public and health professionals, dealing sensitively with distressed callers, seeking advice from senior colleagues where necessary.

Receive and relay messages promptly and accurately.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com