Portsmouth City Council - Service Desk Analyst

Portsmouth City Council - Service Desk Analyst  

Hours: 37Hours

Pay: £12.50ph

Job Purpose

As part of the IT Service Desk team you will provide our customers with 1st line support over the phone, via email and face to face.

Reporting to the Service Desk Manager, you will work as part of a team providing first line support to users based at various locations.

You will:

• Manage a team queue as well as your own call queue using vFire helpdesk software.
• Act as the first point of contact for all queries and issues, primarily via telephone calls but also incidents raised through a self-service portal, email and face to face.
• Resolve calls at first point of contact.
• Troubleshoot a wide variety of problems and then identify and deliver practical solutions.
• Administer parts of the technical environment, including user account administration.
• Install and support a variety of software packages and hardware devices.
• Be required to cross-skill with 2nd line support colleagues.
• Create technical documentation and user guides.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact

Deanna Clarke on 020 8514 9152 or Email DeannaC@4recruitmentservices.com