Quality and Contract Officer - Nottinghamshire

Quality and Contract Officer - Nottinghamshire

Salary: £ 14.38 Per Hour

Full Time (37.5 hours per week)

Role Purpose:

To monitor the quality and performance of commissioned social care services.

Responsibilities:

• To work with a portfolio of contracts, service agreements and other formal arrangements between the Department and providers to ensure the quality and efficiency of services commissioned under these arrangements.
• To develop, administer, and report on effective quality assurance and contract monitoring systems for the monitoring of social care activities, including customer experiences. 
• To maintain and develop effective partnership working arrangements and communication with service providers.
• To establish, maintain and analyse management information systems on market conditions, quality, volume and standards of service provision etc. and to contribute to the identification and implementation of service user quality assurance feedback systems, including analysis of quantitative and qualitative data.
• To monitor quality and performance in line with contractual expectations and good practice.
• To contribute to initial problem solving responses to complaints in respect of service provision.
• To undertake planned quality audits, contract monitoring meetings and other unplanned monitoring activity to social care providers and to provide written reports on findings.
• To identity and work with poor performing providers; linking with partners to support improvement
• To identify to gaps in service provision or other market intelligence and contribute to solutions
• To develop, operate and maintain information systems allied to the monitoring and evaluation function.
• To steer safeguarding concerns to the correct teams, whilst maintaining and understanding thresholds for safeguarding concerns
• To liaise with providers, departmental staff and external partners and provide professional advice and guidance as appropriate.
• To contribute to, lead in, and promote as appropriate, the development of policies, procedures and training programmes to encourage development of good practice.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Amber Debens 0208 514 9148