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Retirement Living Assistant

Job Title: Retirement Living Assistant
Contract Type: Contract
Location: Ormskirk
Salary: £9.20 - 9.20 per hour
Contact Name: Madison Yuill
Contact Email:
Job Published: about 2 years ago

Job Description

JOB TITLE:  Retirement Living Assistant

LOCATION: Ormskirk, West Lancashire

PLACEMENT: from ASAP, 30 hours per week, Monday to Friday,  

PAY RATE: from £9.20 per hour

4Recruitment Services are seeking a Retirement Living Assistant for our client who has retirement living apartments based in Ormskirk.

The post holder will be working part of the housing management team, to monitor customers welfare and provide a housing management function of running a independence retirement living scheme for those aged over 55 years.


  • Act as a point of reference on the phone or in a reception area as required.
  • Assist in the provision of comprehensive housing management including working with tenancy agreements.
  • Carry out day to day office administration functions to ensure that all records and files are

maintained and held securely and that the confidentiality of information is upheld.

  • Report repairs and maintenance needs on behalf of the customer following agreed procedures.
  • Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc.
  • Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
  • To ensure that the companies Health and Safety policy is fully implemented at the scheme,

ensuring customers are aware of the provision of security at the scheme at all times.

  • Promote and encourage a high level of customer involvement, consultation and


  • To monitor standards of maintenance and cleanliness by conducting regular site inspections.
  • To have the ability to use appropriate IT systems and maintain professional and timely records.
  • To adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of

service delivery.

  • Monitoring and meeting relevant health and safety standards in properties.
  • Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective.
  • Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are

being met.

  • To travel, within a reasonable distance, to provide cover to other schemes as required.
  • To ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery.
  • To understand your role in the organisation and to be accountable for your contribution to

service delivery within Retirement Living and the organisation.

  • To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
  • Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support.
    • ·         Any other relevant duties as required by the designated manager.


  • Must have the ability to work with or without supervision (lone working)
  • A good understanding of the needs of retired/older people
  • A good understanding of a housing management function in a retirement living setting
  • Knowledge of health and safety systems
  • Formal care, support or housing qualification (desirable)
  • Working in a Customer Focused environment
  • Excellent Communication Skills
  • Flexible and responsive attitude
  • To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
  • Car Owner & Full clean driving license
  • Enhanced DBS check

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies , please contact our Team on 0800 988 6307 or email