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Retirement Living Assistant

Job Title: Retirement Living Assistant
Contract Type: Contract
Location: Wigan
Industry:
Salary: £9.20 - 11.00 per hour
REF: MYBS3004
Contact Name: Madison Yuill
Contact Email: Madisony@4recruitmentservices.com
Job Published: 9 days ago

Job Description

JOB TITLE:  Retirement Living Assistant

LOCATION:  Wigan

PLACEMENT: ASAP, ongoing. 37.5 hours a week. 9am-5pm

PAY RATE: PAYE £9.20 per hour and Umbrella £11 per hour

4Recruitment Services are seeking Retirement Living Assistant to always ensure a professional and supportive approach is maintained whilst assisting in the day to day delivery of the service for Retirement Living, working as part of a team to provide ‘best practice’, customer focused housing service provision across a group of schemes.

DUTIES AND RESPONSIBILITIES INCLUDE:

  • Act as an initial point of reference on the phone or in a reception area as required.
  • Assist in the provision of comprehensive housing management including working with tenancy agreements.
  • Carry out day to day office administration functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
  • Report repairs and maintenance needs on behalf of the customer following agreed procedures.
  • Assist in the monitoring and delivery of service contracts at the scheme including lifts, heating, fire equipment, gardening etc.
  • Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
  • To ensure that the companies Health and Safety policy is fully implemented at the scheme, ensuring customers are aware of the provision of security at the scheme at all times.
  • Promote and encourage a high level of customer involvement, consultation and communication.
  • To monitor standards of maintenance and cleanliness by conducting regular site inspections.
  • To have the ability to use appropriate IT systems and maintain professional and timely records.
  • To adhere to agreed Riverside’s safeguarding policies and procedures in every aspect of service delivery.
  • Monitoring and meeting relevant health and safety standards in properties.
  • Monitoring the delivery of reactive repairs across the properties within the cluster ensuring they are of a high standard and cost effective.
  • Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
  • To travel, within a reasonable distance, to provide cover to other schemes as required.
  • To ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery.
  • To understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organisation.
  • To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
  • Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care and support.
  • Any other relevant duties as required by the designated manager.

ESSENTIAL REQUIREMENTS INCLUDE:

  • Working in a Customer Focused environment
  • Excellent Communication Skills
  • Experience of working with vulnerable and older people
  • Flexible and responsive attitude
  • To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

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