Revenues Officer - Esher

Revenues Officer – Esher (Temp Vacancy)

Umbrella Pay Rate: £30.00ph

Full-Time (37 hours)

Job Purpose:

• To consistently maintain high quality customer service and wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels
• To process administrative work, ranging from decision making for straightforward processes, to complex processes impacting financial and legislative compliance for Revenues services.
• Ensure collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations.
• Ensure advice and guidance for benefits customers enables an accurate and timely resolution for claims processing times.

Accountabilities:  

• Provide high quality services when dealing with customer contact in accordance with the council’s customer operations standards
• Take ownership and responsibility for accurately resolving enquiries at the first point of contact wherever possible   
• Ensure a positive image to customers and other individuals and organisations and promote the service by whatever means are appropriate and available
• Communicate with service providers /partners/internal customers in a positive and constructive manner when arranging for appropriate actions
• Undertake accurate processing work across a wide range of business activities
• Maintain accurate records and information for the provision of services for customers, using the most appropriate system
• Actively encourage customers to use the most efficient method to gain access to and information about council services
• Undertake and assist with any training/development activities
• Work as part of an effective team with a flexible approach to cover the variety of duties and demands across all contact channels
• Provide feedback to assist in the development and continuous improvement of services and systems.
• Carry out other required duties in accordance with grade and responsibility level
• Compliance of all relevant legislation and regulations as required 
• Knowledge and experience to achieve targets with minimal supervision
• Efficient and accurate decision making when undertaking wide and complex business activities
• Actively make improvements which benefits customer operations team performance
• Actively participate and work with people outside of customer operations team
• Ensure appropriate levels of support for vulnerable customers are provided
• Provide support and guidance across all Revenues & Benefits disciplines

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact  parbejm@4recruitmentservices.com