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Revenues Officer - Southwark Council

Job Title: Revenues Officer - Southwark Council
Contract Type: Contract
Location: London Bridge
Salary: £22.41 - 22.41 per hour
REF: NYKLH01072021
Contact Name: Nanayaw Kyeremeh
Contact Email:
Job Published: 18 days ago

Job Description

Southwark Council - Revenues Officer

Location: 160 Tooley Street, London Bridge, SE1 2QH

Contract: Initial three-month contract to 31st March 2021 with possible further extension.

Hours: Full Time – 36 Hours a Week Monday to Friday 9:00am to 5:00pm

Payrate: £22.41 an Hour


Use of Northgate (iWorld) essential

Working within the new Step by Step team dealing with the recovery of Council Tax, Housing Benefit Overpayments, Former and Current Tenant arrears.

Primary duties will include negotiating payment arrangements for Council Tax or multiple debt types with customers over the telephone;

Assessing income and expenditure forms in accordance with the standard financial statement spending guidelines; Assisting customers in obtaining financial support from within the Council and externally.


To manage a particular caseload in the day-to-day administration, billing, collection and recovery of Council Tax (an annual debit of £150M), and Business Rates (annual debit of £183M) and BIDs (annual levy £2M). 

Interpret and apply the Local Government Finance Act 1992, relevant regulations and Southwark Council’s own policies and procedures,

ensuring that Best Value indicators on council tax & NNDR collection and debt reduction targets are achieved for your caseload and that quality assurance frameworks are established such that accuracy of data is maintained.

To identify and take the appropriate collection action on accounts relating to Housing Benefit Overpayments, liaising with service departments in respect of uncollectable debts. 

To seek the most efficient collection routes meeting council and customers’ needs and influence the implementation of best practice processes in performance and service delivery so that the team meets its collection targets and supports broader corporate objectives.

To be responsible for the accurate establishment of liability and maintenance of Council Tax, NNDR, HBOP and BIDS databases.

To take responsibility for a particular area of legislation and contribute to the development and implementation of Council policy in relation to Revenues,

HBOP and Miscellaneous income collection and to ensure that the service is operated in accordance with those policies and regulations.

To represent the Council in all Courts having jurisdiction for the collection and administration of Council Tax and NNDR,

selecting cases from your caseload for Court and managing the court process making application for a range of Court orders appropriate for the administration and collection of Local Revenue due to the Council


Be responsible for meeting individual and team targets in the delivery of the Revenues Service including Council Tax billing and recovery,

NNDR including BIDs and HBOP recovery as agreed as part of the annual appraisal process, managing a specific case load with autonomy as part of the team’s operation.

Provide expert advice to your customers 

Respond to, take action and provide technical advice on customers’ enquiries, information and applications by telephone, written correspondence, or face-to-face, accurately maintaining customer accounts.

Make all necessary investigations including requesting further information from the customer, other internal and external departments and any other relevant stakeholder/ party,

recording information on appropriate databases and communicating the outcome in plain English to the customer, their representative or stakeholder.

Identify and take proactive action on revenues cases where there is a potential entitlement to discounts, exemptions or any other liability reductions.

Ensure agreed working practices, procedures and legislation including discounts are applied correctly, dealing with all enquiries in a polite and professional manner, remaining customer focussed at all times.

engage on outreach work with service partners including Housing, CAB, RSLs including site visits.

Prepare and analyse management information and data and implement or recommend actions arising in the following areas:

Prepare data required for the timely submission of government returns.

Identify recurring operational issues and identify opportunities for process, team and service improvement, managing these as formal projects where appropriate,

implementing those within your own caseload and working with Team Leaders to implement improved processes across the wider service to achieve a significant improvement in performance during the next 3 years

Assist in the maintenance and development of record systems and operational procedures, leading on those in your area of expertise.

Assist in the compilation of statistical information for areas such as complaints, members enquiries, Freedom of Information requests, and quality monitoring.

Develop reports, analysis and recommendations to support Corporate Strategy in matters relating to Best Value.

Meet with and assist auditors (internal & external) and inspectors (e.g. Best Value), providing advice during preparation of reports.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email 

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