Service Delivery Co-ordinator - Nottingham

Service Delivery Co-ordinator – Nottingham (Temp Vacancy)

Salary: £10.65ph

Full-Time (37 hours)

Job Purpose:

To provide project, administrative, technical and service delivery  support to all aspects of Environmental Services

Accountabilities:

• Be the lead system owner and act as the point of contact for Love Broxtowe App, Waste Management System (Bartec) and Customer Services System (Meritec) within Environmental Services.  This will include undertaking user acceptance testing, initiating and implementing improvements for service delivery through the functions of the systems.
• Liaise with other departments as an advocate for the service and provide a point of contact for all stakeholder enquiries.  Delivering service requests, providing advice, assistance and information.
• Record enquiries and requests from stakeholders for Environmental Services using all access channels including face to face. Identify and implement improvements and efficiencies for this service utilising all ICT systems available.
• Work with service managers to update the Council’s public web based delivery and information services for Environmental Services; this includes the design and translation of technical service information into a plain English format.
• Provide oversight and training on relevant IT systems (e.g. Meritec and Bartec) for both current staff and new starters.  
• Allocate and manage appointments and bookings for Environmental Services through the  Waste Management System (Bartec).
• Research and order goods and services from a variety of supplier/s.  Preparation of internal and external claims for payments including sundry debtors, processing of invoices (logging, recording receipt of goods, cost checking) through the utilisation of the Civica Financials System. 
• Using the financial and ICT systems undertake financial work in relation to the functions of Environmental Services including reconciliations, invoicing, processing refunds,
• Accept, allocate and reconcile monies in receipt of Environmental Services by all payment types this includes cash, cheques and online payment systems. This also involves providing budgetary support to the Finance division with regard to monies received.
• Manage and deliver the administrative and technical aspects of the annual garden waste renewal process.  This includes user acceptance testing, engaging with stakeholders to arrange production and distribution of the annual subscription letter, processing payments and payment queries, resolving customer enquiries, maintaining the ICT systems (e.g. Bartec and Meritec) and creating new collections rounds.
• Manage and arrange the production of the annual refuse and recycling calendar.  This includes engaging with stakeholders to arrange production and distribution.
• Distribute service information; this includes promotional leaflets, letters, receipts and application forms and provide feedback to stakeholders in relation to the service area delivered.
• Initiate, devise and implement methodology to achieve a continuous improvement and development function for Environmental Services.  Through development of a working knowledge of the Council’s ICT systems to include the preparation of process plans and maps. 

• Manage, collate, report and submit data in support of “Performance Management” of Environmental Services.  This includes the cross checking of accurate statistical information, to input and maintain data records and the production of management reports in all formats utilising the ICT system. 
• Provide project support in relation to business improvements and in support of achieving the corporate priorities for Environmental Services.
• Provide day to day and administrative support for the Environmental Enforcement contract as instructed by the line manager.
• Where required provide a support role to Business Support for the functions of Environmental Services.

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Parbej Miah 020 8514 9117.