Service support Administrator - Oxfordshire

Service support Administrator – Oxfordshire

Location: The role will be based at the John Radcliffe Hospital (based in Headington, Oxford)

Contract:  initial 11 -month contract with possible further extension

Hours: 37 hours per week

Pay: up to £12.36ph (depending on experience)

The primary purpose of the role is to:

• Act as a first point of contact for the service, including enquiries which may be emotive, distressing and complex in nature; assessing the nature and urgency of the call and responding or referring to senior officers (e.g. Duty Officers, managers) as appropriate
• Process and respond promptly to incoming communications (post, telephone, fax, email, face to face), accurate message taking, copying and distributing information as necessary
• Look up information to answer complex queries, including requests for statistical information from internal and external customers.  This could involve using the internet/intranet as well as internal systems.
• Produce a range of documents including letters/emails and presentations to a good standard by the required deadline
• Collect, process and input data into the County Council’s information management systems and databases (e.g. Framework-I, One, Swift, SAP) ensuring accuracy and security of data and compliance with statutory requirements

 Job Purpose:

• answering calls
• managing duty inbox
• managing team check ins
• minute taking
• collecting and sharing data using MS excel
• effectively communicating with the team via email and MS teams

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. 

To discuss this vacancy or other vacancies in your area please contact Deanna Clarke on 020 8514 9152 or Email DeannaC@4recruitmentservices.com