Sovereign Housing Association - Administration

Sovereign Housing Association – Administrator

Location: Blandford, Signpost House, Sunrise Business Park, Blandford Forum, Dorset, DT11 8SA

Contract: Initial contract to 29th January 2021

Hours: 8:30am – 5:00pm / Monday to Friday

Payrate: £11 an Hour

Purpose of the Role

To carry out a comprehensive administration/clerical service to provide day-today support for colleagues and to contribute towards delivery of a high-quality service which promotes Sovereign and its members effectively.

Main Duties and Responsibilities

Working with moderate supervision/guidance whilst being accountable for individual results and the impact these may have on both Sovereign and the team.  

Provide a first point of contact for team related enquiries. Liaise directly with all internal and external customers to solve problems using standard procedures in a; timely, efficient and effective manner.

Ensure clients receive a prompt response and are kept informed of progress made. 

Applying knowledge and skills to complete a variety of day-to-day activities seeking guidance on issues outside of own personal area.

Highlighting queries requiring the attention of colleagues in a reasonable time frame to promote an exceptional standard of customer service. 

Accepting full responsibility for acknowledging and answering basic queries which require a standard response.

Generate/amend and circulate correspondence as directed prioritising and organising own work to meet agreed deadlines. 

Arrange and coordinate electronic diaries for meeting attendance. Occasionally attending meetings to represent and support the team.

Taking minutes and organising refreshments as required. 

Compile satisfaction surveys and assist with the preparation of statistics and reports as directed.

Contribute to projects by working collaboratively with others, as required for the efficient operation of the department and achievement of team objectives. 

Develop knowledge and skills in own area maintaining a good understanding of the electronic databases used within Sovereign.  

Ensure filing systems are accurately maintained from receipt of initial enquiry to recording respective stages.

Update records promptly for clarity of reference and effective instant retrieval and use by others.

Archive documents in compliance with Sovereign requirements and procedures. 

Implement new procedures as directed whilst actively participating in review of the department and personal working practices to suggest solutions and improvements as necessary. 

Maintain confidentiality at all times in relation to business sensitive and personal information acquired through work. 

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com