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Sovereign Housing Association - Administrator

Job Title: Sovereign Housing Association - Administrator
Contract Type: Temporary
Location: Exeter
Salary: £11 per hour
REF: NYKLH31072020
Contact Name: Nanayaw Kyeremeh
Contact Email:
Job Published: 8 days ago

Job Description

Sovereign Housing Association – Administrator

Location: Exeter Office, EX2 7FW

Contract: Initial Three-Month Contract

Hours: 8:30am – 5:00pm / 37 Hours a Week

Payrate: £11 an Hour

The role will be home based until at least September. After this might be home, office (Exeter Sowton) or a blend


Establish and maintain a comprehensive administration/clerical service to provide day-today support for colleagues and to contribute towards delivery of a high-quality service which promotes Sovereign and its members effectively

Main Duties & Responsibilities

Working with moderate supervision/guidance whilst being accountable for individual results and the impact these may have on both Sovereign and the team.

Provide a first point of contact for team related enquiries.  Liaise directly with all internal and external customers to solve problems using standard procedures in a; timely, efficient and effective manner. 

Ensure clients receive a prompt response and are kept informed of progress made. 

Applying knowledge and skills to complete a variety of day-to-day activities seeking guidance on issues outside of own personal area. 

Highlighting queries requiring the attention of colleagues in a reasonable time frame to promote an exceptional standard of customer service.

Accepting full responsibility for acknowledging and answering basic queries which require a standard response. 

Generate/amend and circulate correspondence as directed prioritising and organising own work to meet agreed deadlines.  

Arrange and coordinate electronic diaries for meeting attendance.  Occasionally attending meetings to represent and support the team. 

Taking minutes and organising refreshments as required.

Compile satisfaction surveys and assist with the preparation of statistics and reports as directed. 

Contribute to projects by working collaboratively with others, as required for the efficient operation of the department and achievement of team objectives.

Develop knowledge and skills in own area maintaining a good understanding of the electronic databases used within Sovereign.  

Ensure filing systems are accurately maintained from receipt of initial enquiry to recording respective stages.

Update records promptly for clarity of reference and effective instant retrieval and use by others. Archive documents in compliance with Sovereign requirements and procedures.

We offer:

  • 24 hour one on one specialist social work consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email:

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