Team Clerk – Northumberland
Full-Time (37 hours)
Perform general office duties including answering phone calls, filing and photocopying. Respond to email and phone enquiries. Typing and data entry using general office programs and trust specific computer programs. Assist other team members in their work as required.
To establish and maintain effective administrative systems to support the work of the Financial Assessment and Benefits Officer Teams e.g. Dealing with incoming and outgoing mail and file updating.
To complete necessary paperwork, updating and progressing information about the Financial Assessment and Benefits work, and dealing with enquiries from service users, other departments and external organisations.
To communicate potentially complicated and complex information from a variety of sources.
To assist with managing staff diaries and appointments
To liaise with other departments and external agencies e.g. DWP
To organise, prepare for, and attend meetings, taking appropriate minutes and
necessary follow up actions.
To assist the FABO team to maintain the main database for service user information (SWIFT) to ensure accuracy, completing documentation (both paper and computer based) which is detailed and specific in order to maintain accurate records and information.
To undertake computer input providing updated information about service users as appropriate e.g. updating SWIFT record.
To propose administrative changes to enhance the work flow for the team.
To be responsible for maintaining and requesting as necessary stationery etc.
To be responsible if appropriate for petty cash, receiving service user valuables on behalf of the team.
The post holder will be required to operate a computer, photocopier, fax, and other office equipment as necessary.
To sit for long periods of time working on a VDU.
Depending on the office accommodation this could be in crowded conditions.
DECISIONS AND JUDGEMENTS
To exercise judgement in dealing with client enquiries.
To prioritise own day to day workload when there are conflicting demands from several team members and constant changes in urgency, referring to the Lead Financial Assessment and Benefits Officer where necessary.
To work with colleagues across the Directorate, working without close supervision
Will handle confidential information and will be required to observe relevant policy and procedures.
COMMUNICATIONS AND RELATIONSHIPS
To clearly communicate verbally with members of the public and others where there may be barriers to understanding. This may be face to face or over the telephone and involve sensitive and confidential information.
To be able to deal sensitively with potentially upset people where there is the possibility of being subject to aggressive behaviour.
- 24 hour one on one specialist social work consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137