Tenancy Management Adviser - Islington

Tenancy Management Adviser – Islington (Temp Vacancy)

Umbrella Pay Rate: £23.00ph

Full-Time (37 hours)

Job Purpose:

The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. The Targeted

Tenant Service will offer:

• a borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary
• a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
• a range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes
• oversight and management of tenant-related work associated with voids and new lettings
• appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure

Post-holders will be based in one of four teams offering the services described above:

• 3 Locality-based teams (North, Central, South)
• 1 borough-wide ‘on-the-day’ duty team

Post-holders will be encouraged to develop expertise in a particular area of tenancy-related specialism and will be expected to work flexibly across the Service as required. Post-holders will deputise for Team Managers as appropriate.

• Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
• Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
• Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same. Ensure that demand for the service is managed effectively and that unnecessary, wasteful demand is minimised
• Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
• To work in partnership with other service areas and teams in relation to service development, multi-agency panels and individual cases. To understand the role of all relevant statutory and non-statutory services available to residents and support the team to make relevant referrals to safeguard and support them as appropriate
• Optimise service delivery through flexible working, co-location and integration with the wider Tenancy Services structure, other teams and service areas, including maintaining effective matrix management arrangements, Service Level Agreements and similar
• Deliver a set of challenging KPIs and personal objectives in line with agreed targets
• Deliver a programme of visits, using data and intelligence to proactively identify and engage with residents who may be at risk of poor outcomes and offer support accordingly
• Where appropriate, contribute to specific projects for the Targeted Tenant Service, enabling vulnerable residents to thrive and live well. Develop innovative responses to changing circumstances and problem solve with a high degree of responsibility and independence
• Contribute ideas and constructive feedback to the development and review of the service plan, making suggestions to enhance the effective delivery of the service and ensure it remains aligned with the wider partnership and council

We offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Parbej Miah 07435336299.