Trafford - Housing Options Officer

Trafford – Housing Options Officer

Location: WATERSIDE HOUSE, SALE WATERSIDE, M33 7ZF

Contract: Contract to March 2022

Hours: Full Time – Monday – Friday

Payrate: £ 13-14 an hour

Description:

To contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision. 

To deal with enquiries that assist customers with individual queries, prevention of homelessness and review enquiries and decisions around homelessness.

About you

We want someone with 1-2 years’ experience in a similar role delivering homelessness prevention, resettlement, and housing related support services.

You will need to have up to date knowledge and experience of associated legislation relevant to addressing homeless prevention and managing homelessness,

and proven experience of working within a multi-functional team, to deliver a range of services to a diverse community.

Drive, determination, and excellent relationship skills are also important so if you think you have what we’re looking for then please apply.

About the Role

In the role of Housing Options Officer is:

To contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision.

To deal with enquiries that assist customers with individual queries, prevention of homelessness and review enquiries and decisions around homelessness.

Supporting and contributing to the provision of efficient, effective and responsive housing advice by providing a service, both face to face and by telephone, on housing advice and homelessness issues with day-to-day queries

Providing information on a comprehensive range of housing options to include Choice Based lettings, Pinpoint, renting in the private rented sector,

access to registered providers and shared ownership/owner-occupation to prevent homelessness by enabling clients to resolve their housing problems

Managing a caseload between 30 – 80 cases active at any one time, facilitating customer meetings, face to face support and assistance, answering general queries or signposting to appropriate resources

Liaising with accommodation providers to arrange suitable offers of accommodation across a range of tenures, including temporary accommodation, and to complete all related paperwork.

Assisting with the operation of the Rental Bond Scheme including liaising with landlords, Landlord Accreditation, and other relevant parties, issuing bond certificates and arranging for payment to be made when claims are made by landlords.

Reviewing ongoing casework, providing assistance for interventions and preventions of homelessness through various support channels and relationships

Undertaking any other duties and responsibilities that arise and which are commensurate with the grade.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com