Welfare Rights and Debt Advice - Support Officer

Welfare Rights and Debt Advice – Support Officer

The Welfare Rights and Debt advice service aims to reduce poverty and inequality, and enhance the quality of life of the people of Salford through providing a professional Welfare Rights Service which promotes rights to benefits and maximises benefit take-up and a Debt Advice Service which provides practical assistance to people with complex debt.

The role involves providing administrative support as part of a team to deliver these key objectives. The tasks involve contact with clients, their relatives and carers and recording onto a case management system. and assisting in the evaluation of client feedback to gauge the value of the Service. This role will be assisting welfare rights advisers who are providing support to people financially impacted due to Covid.

• To provide administrative support to deliver the our key outcomes.
• To contact service users directly by telephone, letter and email and respond to incoming queries.
• To be the front-line contact for users of the Service.
• To support the advice giving process as part of the wider team
• To assist in the collection and evaluation of client feedback

For more information on this position, please get in contact with Billy – Billyf@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.