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Welfare Support Team Support Officer - SHREWSBURY

Job Title: Welfare Support Team Support Officer - SHREWSBURY
Contract Type: Temporary
Location: Shrewsbury
Salary: £11.50 - 11.50 per hour
REF: PMMC426538
Contact Name: Parbej Miah
Contact Email:
Job Published: 4 days ago

Job Description

Welfare Support Team Support Officer – SHREWSBURY (Temp Vacancy)

Salary: £11.50ph

Full-Time (37 hours)

Job Purpose:

The post holder reports to the Welfare Support and Face to Face Manager.

The Welfare Support Team sits within Customer Services and administers the following services on behalf of the Council:

Local Support and Prevention Fund (LSPF)

This fund provides the Local Welfare Provision function that was transferred to local authorities from April 2013.  This is a discretionary award scheme providing assistance to people in Shropshire who are in financial difficulty.  It can help people who are in immediate crisis and people who need assistance to remain settled in the community 

Handle contact from those at risk of homelessness

The Welfare Support Team provides the front end of the homelessness process, taking contacts from those at risk of homelessness. Working closely with advisers from the Housing Options Team, Welfare Support officers conduct in-depth and at times challenging triage of incoming contacts to establish immediate needs as well as looking for opportunities to use Local Support and Prevention Fund to alleviate need, reduce the risk of homelessness and enable people to remain in their home or find new accommodation.   

Welfare Support

The team provides wider support and advice to people, triaging and identifying additional benefit entitlements, support and advice needs and signposting them to appropriate providers. The team works closely with Social Work teams, particularly mental health and safeguarding and with the Customer Services First Point of Contact (FPOC) for adults and children’s concerns, identifying where additional advice and crisis funding might be used.

All of these functions require liaison and close working with third party organisations.

As a member of the Welfare Support Team within Customer Services, you will support the delivery of the transformation programme in line with the Council’s vision, values and strategic objectives.


  • Responsible to the Welfare Support and Face to Face Manager who is in turn responsible for the post holder’s health and safety, training and development.
  • Responsible for the day to day delivery of the Council’s LSPF provision to vulnerable citizens.
  • Responsible and fully accountable for making sensitive discretionary decisions on applications from people who may be in very difficult circumstances and who as a result may require strong but sensitive handling. Decisions must be transparently fair and in accordance with governing policy and the postholder will be responsible for showing that all facts have been gathered and appropriately used in reaching a decision.
  • Responsible for initiating and carrying through, constructive challenge directly to customers whose personal financial decisions contribute to the need.

We offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Max Catherall 020 8514 9176.

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