Yorkshire Collaboration - Homeless assistant

Yorkshire Collaboration – Homeless assistant

£11.59ph – On going contract

Location - WF1 1DF

An exciting opportunity exists to be part of Wakefield Councils Homeless Team as a Homeless Team Assistant.

The team provides homeless prevention, assessment, and decision-making services to those who are homeless or at risk of becoming homeless. The team carry out duty work and casework to identify and address an applicant’s housing related problems. You will be the first point of contact in the Homeless Team for customers. This will include dealing with telephone, electronic and occasional face to face inquiries along with providing administrative support to the team. We are looking for someone with highly effective interpersonal skills, the ability to communicate effectively and have personal resilience when dealing with inquiries. You will need to be highly organised, able to work under pressure, work within strict deadlines and have good IT skills.

The role is office based working 37 hours each work. The opening hours for the team are Monday to Friday 08.30am to 5pm, Thursday 10am to 5pm and Friday 08.30am to 4.30pm.