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  • Assistant Technical Specialist

    Assistant Technical Specialist (Service Desk Delivery) Salary: £ 20 Per Hour (Negotiable) Full Time (37 hours per week) Role Purpose: To provide a service desk call logging and first line problem resolution service and to provide a local service to customers purchasing, installing, supporting, and developing the use of ICT facilities throughout the authority. To assist with the provision to customers of technical support, maintenance and information across a range of ICT services. To assist with the delivery of services to agreed SLAs. To work in small technical teams across ICT to deliver new services and service improvements. To assist with the management of an ICT service or range of ICT services. To assist with providing technical advice and information. To provide a channel for users to request and receive standard and non standard services Responsibilities: Ensure that calls and e-mails to the ICT Service Desk are recorded correctly and ...

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