Assistant Income and Debt Officer - Hackney

Assistant Income and Debt Officer

Contract, Full Time

£20.14 per hour

Job Purpose:

• Contacting customers by telephone, letter and e-mail to ensure invoice payments are received in accordance with the lease terms.
• Establishing contact with both small and large regular Tenants and maintaining a relationship to ensure invoices are paid on time.
• Contacting Tenants where Rent Demands are overdue, stressing the Council’s credit terms and identifying any query that may be preventing payment.  Escalating queries to senior levels within the organisation where necessary until satisfactory responses are received.
• Ensuring accounts are actioned in compliance with the data protection policy.
• Promoting direct debits as the preferred method of payment for Tenants. 
• Investigating and taking action to resolve failed direct debit payments.
• Acting as the focal point for customer invoice queries; taking telephone calls from customers and responding to enquiries; ensuring agreed actions are followed through, both internally and externally.

To find out more information please contact Lacey at Laceyb@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity.