Customer Liaison Officer - Hammersmith and Fulham

Customer Liaison Officer – Hammersmith and Fulham

£170 Day Rate             

Contract – Full Time

Duties/Responsibilities:

• To manage communications between the local ward councillors, the Direct Delivery Capital and Asset Management teams, residents, contractors & suppliers to assess and develop solutions for capital improvements to be implemented especially when residents have specific needs which require nonstandard implementation procedures. 
• To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. 
• Daily, assist the Direct Delivery Capital and Asset Management teams in encouraging and developing tenant participation in all aspects of a scheme design and delivery. 
• To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes.
• Daily, to be proactive in promoting resident participation in our services and where necessary, consult with residents on our service delivery and improvement programmes. 
• Maintain thorough knowledge of the Capital and Asset management sector, as well as an understanding of how that impacts on the communities of the Borough.
• Monitor, coordinate, and communicate strategic objectives of Capital and Asset management sector to the local communities.

To find out more information please contact Billy at Billyf@4recruitmentservices.com

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.