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Customer Liaison Officer - Hammersmith and Fulham

Job Title: Customer Liaison Officer - Hammersmith and Fulham
Contract Type: Contract
Location: Hammersmith & Fulham
Salary: £170 per day
Start Date: ASAP
Duration: TBC
REF: BF9171901
Contact Name: Billy Fagg
Contact Email:
Job Published: 17 days ago

Job Description

Customer Liaison Officer – Hammersmith and Fulham

£170 Day Rate             

Contract – Full Time


  • To manage communications between the local ward councillors, the Direct Delivery Capital and Asset Management teams, residents, contractors & suppliers to assess and develop solutions for capital improvements to be implemented especially when residents have specific needs which require nonstandard implementation procedures. 
  • To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. 
  • Daily, assist the Direct Delivery Capital and Asset Management teams in encouraging and developing tenant participation in all aspects of a scheme design and delivery. 
  • To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes.
  • Daily, to be proactive in promoting resident participation in our services and where necessary, consult with residents on our service delivery and improvement programmes. 
  • Maintain thorough knowledge of the Capital and Asset management sector, as well as an understanding of how that impacts on the communities of the Borough.
  • Monitor, coordinate, and communicate strategic objectives of Capital and Asset management sector to the local communities.

To find out more information please contact Billy at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

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