Home Ownership Officer

4Recruitment Services are seeking a Home Ownership Officer.

The role is Liverpool based but expectation to travel to schemes that are in Liverpool and Manchester.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Undertake the role of Account Manager for shared ownership and leasehold customers, advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. 
• Contribute to the regional and neighbourhood planning process, providing local knowledge and insight to ensure delivery plans reflect assigned scheme priorities. 
• Drive the reduction of interaction demand through proactive customer engagement and promotion of self-service, providing ongoing customer support as required. 
• Responsible for engaging with customer to ensure access is provided to their home to undertake Asset Services inspections or repairs and undertake enforcement actions where there are breaches of the lease or tenancy.
• Undertake customer engagement and consultation activities to support the Section 20 process, resolving queries and issues as appropriate.
• Contribute to the setting of service charge budgets for assigned schemes including splitting of service charges as appropriate, providing first line support for customer queries including calculation breakdowns. Attend customer/resident budget meetings, as required.
• Manage scheme income and expenditure in line with set budgets, applying discretion for expenditure as required.
• Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively.
• Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti-social behaviour and unauthorised sub-letting. 
• Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. 
• Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process.
• Manage customer complaints in line with the agreed process, ensuring effective resolution within set timescales. 
• Support the sign up of new customers through attending the handover/walkthrough of new properties, ensuring ongoing face to face support to customers on behalf of the Group. 

ESSENTIAL REQUIREMENTS INCLUDE:

• Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.
• CIOH partial/fully qualified or equivalent qualification or experience. 
• Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities.
• Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. 
• Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. 

What we offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on 0800 988 6307 or email  gpadmin@4recruitmentservices.com.