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Barnsley Council - Council Tax Assessment Officer

Job Title: Barnsley Council - Council Tax Assessment Officer
Contract Type: Contract
Location: Barnsley
Industry:
Salary: £10.41 - 10.41 per hour
REF: NYK28042021
Contact Name: Nanayaw Kyeremeh
Contact Email: enquiries@4recruitmentservices.com
Job Published: 11 days ago

Job Description

Barnsley Metropolitan Borough Council – Council Tax Assessment Officer

Location: Westgate Plaza One, 1 Westgate, Western Street, Barnsley, S70 2DR

Contract: Initial contract to 12th November 2021 with possible further extension.

Hours: Full Time – Monday to Friday – 8:30 – 5pm

Payrate: £10.41 an Hour

Description:

Experienced Council Tax Assessment Officer dealing with administration and maintenance of accounts including the award of discounts,

exemptions and reliefs to ensure correct billing of council tax accounts.

Respond to, investigate and resolve complex council tax liability issues whilst ensuring a customer focused service.

Ability to prioritise workloads.

Experience of Capita Academy EV system

Experience of Northgate Information at Work DMS

Responsibilities

To carry out assessments of free school meals, all types of housing benefit and council tax support including areas of subsidy loss and discretion.

Assist in providing a comprehensive and effective Non-Domestic Rates Service and Council Tax Service dealing with the administration and maintenance of accounts and the award of discounts, exemptions and reliefs to ensure correct billing.

Assist in providing a comprehensive and effective recovery service dealing with the recovery and enforcement of Council debt including council tax, non-domestic rates and overpaid housing benefit.

Undertake telephone duties, particularly with regard to the divisions crosscutting telephony team in accordance with the Council’s wider customer services principles and standards of professional conduct.

This will include providing information and guidance in respect of other service areas of the council.

Respond to, investigate and resolve complex queries, dealing with complaints and difficult customers ensuring a customer focussed service, keeping them informed of progress and actions.

Input, check and maintain accurate records using Benefits, Taxation and Income specialist systems, ensuring information is stored appropriately and confidentially.

Assist in the preparation of data and statistical returns to drive forward effective compliance management.

Administer Benefits, Taxation and Income documentation and correspondence, assisting in the delivery of performance linked to corporate objectives and development of actions to deal with exceptions,

undertaking timely interpretation of financial information and proactively acting to address the issue ensuring high quality performance information.

Liaise with internal and external stakeholders including managers, employees and members of the public, ensuring information and communication links are maintained.

Contribute to the overall efficiency of the service, suggesting improvements to enable continued developments and improved performance.

Undertake duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests, ensuring strict deadlines are met.

Maintain awareness of policies and procedures which impact on how the service is delivered.

Assist management to continuously business re-engineer improvements across all functional areas to drive forward efficiencies by continuously reviewing working practices, making suggestions for improvements to enable continued development.

Work on a flexible basis to cover financial business support service activities as and when required.

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy or other vacancies in your area please contact Nana Kyeremeh on 0208 514 9137 or Email nanayawk@4recruitmentservices.com 

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