Connecting to LinkedIn...

Complaints Co-ordinator - Oxfordshire

Job Title: Complaints Co-ordinator - Oxfordshire
Contract Type: Temporary
Location: Oxfordshire
Salary: £11.37 - 11.37 per hour
REF: DCLM14012022
Contact Name: Deanna Clarke
Contact Email:
Job Published: 13 days ago

Job Description

Complaints Co-ordinator  - Oxfordshire county council

Contract:  initial 4 -month contract with possible further extension

Hours: 37 hours

Address: County Hall County Council Offices, OX1 1ND

Pay: £11.73per hour (depending on experience)

The primary purpose of the role is to:

  • To effectively coordinate Complaints and feedback for the Council in line with the Council’s Complaints Procedures.
  • To receive telephone phones calls from people contacting the Comments and Complaints Service.
  • To provide comprehensive and efficient administrative support to the Comments and Complaints Services.
  • To log corporate complaints, co-ordinate responses and obtain sign off from service managers.
  • To receive copies of responses to corporate complaints and update the respective logs according
  • ly, sending chasers as necessary.
  • To receive telephone calls for the team, taking initial information and dealing with callers tactfully and sympathetically.
  • Assist the Senior Support Officer to manage the Comments and Complaints inbox proactively ensuring that new correspondence is flagged up and responded to promptly, acknowledgments are sent out in accordance with timescales and tasks relating to caseloads are assigned to Comments and Complaints Officers on a daily basis.
  • Maintain and develop systems to provide data relating to comments and complaints.
  • Maintain and develop effective electronic filing system for comments and complaints.
  • To cover responsibilities of the Senior Support Officer when required.
  • To undertake such other duties as may be assigned from time to time, including assisting other staff within the wider Complaints and information Team if necessary

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Deanna Clarke on 020 8514 9152 or Email

Apply Now