Income Management Assistant – West Lancashire
Full-Time (37 hours)
Pay Rate: £10.42
The main duties of the post are to maximise income collection and minimise rent arrears and to provide a customer focused income recovery and advice service to Council tenants. The post holder is required to manage tenant rent accounts across four patches by monitoring accounts and contacting tenants when payments are not received, negotiating agreements and taking payments.
Early intervention at a low level of debt is important to ensure that debts do not become unmanageable and this role ensures that the first contact is made when a payment is not made on an account.
The post holder is required to provide support and advice to those in arrears, understand an individuals financial circumstances and refer to money advisors ensuring tenants understand the process of making a claim for housing costs through Universal Credit. The post holder ensures that early legal action is taken when persistent non- payment continues.
Communication skills and the ability to liaise effectively with Housing Benefit and the DWP is key to providing this service in addition to optimising the use of the discretionary housing payments for those who are eligible and to mitigate levels of debt by making referrals to Money advice.
- 24 hour one on one specialist social work consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Max Catheral 02085149176