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Tenancy Sustainment Support Worker

Job Title: Tenancy Sustainment Support Worker
Contract Type: Temporary
Location: Guildford
Salary: £13 - 17 per hour
Contact Name: Bal Sunner
Contact Email:
Job Published: 19 days ago

Job Description

4Recruitment Services are seeking  a  Tenancy Sustainment Support worker  to assist our client based in Guildford

You will be required to work in the community and visit customers in their own homes. The customers you work with will be facing challenges and may be at risk of becoming homeless. You will be supporting customers to develop new ways of thinking and make steps towards independence and empowering them to achieve their goals and aspirations.


  • Traveling  to customers’ homes within an identified geographical area.
  • Co-producing bespoke support plans that enable customers to sustain their own tenancies, involving key stakeholders (e.g. family/other support providers) where appropriate.
  • Leading on the organisation and delivery of scheduled reviews of support and risk plans or following an incident/significant change in a customer’s circumstances.
  • Engaging customers to meet agreed outcomes and develop independent living skills.
  • Assisting customers with day-to-day support and tenancy-related matters.
  • Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
  • Supporting customers who may be living in temporary accommodation to be ‘tenancy ready’ enabling successful move on and tenancy sustainment.
  • Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
  • Supporting customers to maintain financial independence through budgeting plans and maximising income.
  • Assisting customers with sign-posting for specific debt advice, financial statements and negotiating with third parties where necessary.
  • Carrying out housing support assessments for vulnerable customers and ensuring they are linked into relevant support and health services as indicated by assessment.
  • Supporting and monitoring customers’ healthcare needs, proactively encouraging appropriate contact with healthcare professionals.
  • Work in partnership with local authority, social and private rented housing to identify suitable accommodation for customers who are living in temporary accommodation or at risk of homeslessness to set up and maintain a tenancy either virtual or face to face support.
  • Carrying out housing support assessments for vulnerable customers and ensuring they are linked into relevant support and health services as indicated by assessment.
  • Provide initial tenancy related support, advice and assistance directly to tenants as required, to prevent escalation of issues and sustain the tenancy.


  • Must be a car driver
  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • An understanding of the current UK Benefit System and working knowledge of Universal Credit
  • Experience of setting tenancies within a social environment
  • Competent administrative and IT skills and ability to produce reports and other communications. 
  • Knowledge of Psychological or Trauma Informed approaches to support.
  • Experience of working in challenging environments with the ability to plan, prioritise and organise tasks to achieve results.
  • ·         Enhanced DBS Check

What we offer:

  • 24 hour one on one specialist consultant based within your geographical area
  • 4Recruitment Services Employee Benefits Programme
  • Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies , please contact our Team on 0800 988 6307 or email

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